Right of withdrawal
Right of withdrawal
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period will expire after one month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (SIMS Lifecycle Services GmbH, Im Weiherfeld 25, 65462 Ginsheim-Gustavsburg, retail.de@simsmm.com, +49 6134 9582785) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than one month from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than one month from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of one month has expired. You will bear all the costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for testing their condition, properties and functionality.
End of the cancellation policy
